![]() ![]() Wayne will also touch on RPA (robotic process automation) and journey orchestration - optimising, personalising and setting a course for the future. You’ll hear about the ‘digital worker factory’ - automation with proven results – via real-life case studies that are beyond the hype, discovering the reasons for success and failure. Join TTEC’s Wayne Kay as he highlights the challenge facing CX leaders in today’s industry when using or implementing AI (artificial intelligence) in contact centres. From advertising, to product exploration, to purchase, to care, there's an opportunity to elevate every touchpoint in the customer journey.ĪI in Contact Centres – The Goldmines and Minefields Join LivePerson's Samantha Rosendorff and TTEC's Wayne Kay and get a first-hand look at how leading brands are taking their customer experience to the next level by investing in and leveraging the rich capabilities of messaging and automation. Wayne Kay, TTEC’s Regional VP of Sales EMEA Samantha Rosendorff, LivePerson’s Senior Solutions Expert Call and Contact Center Expo USA, Las Vegas. The Conversational Cloud: Own the Move to 50%+ Digital Conversationsĭay 1 – 14:00 – 14:30 – Seminar Hall 17 (with LivePerson) Were happy to answer your questions about Expo 2020 Dubai and help you with practical details, from more information on our location. Customer Service and Contact Center Conferences in September in October. ![]() We hope to inspire you to captivate your customers after joining one (or both!) of our sessions. The candidate must have Excellent communication skills. The applicant must be aged 18 or above as of 20 th October 2020. The applicant must be a UAE national or a resident with valid Emirates ID. ![]() We are also sponsoring and speaking at Seminar Hall 17. This list includes the necessary eligibility criteria to become a volunteer for the Expo. ![]()
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